Privacy Policy

1. Information we collect

Account and profile information

If you create an account, we may collect your email address, display name, age group, country, preferred language, account creation date, and account status. If you use Sign in with Apple or Google Sign-In, we receive the provider identifier and information that the provider makes available with your permission, such as your name or relay email address. We do not receive your Apple or Google password.

Learning, game, and progress information

We collect information needed to provide Jiddie's learning features, including lessons and puzzles started or completed; answers and chess moves; wrong-move counts and hint use; learning progress; ELO; rankings; streaks; Gems; rewards; achievements; unlocks; match outcomes; gameplay statistics; and course-interest selections. We also use stable activity and attempt identifiers to prevent duplicate rewards and abuse.

Public leaderboard information

Your profile display name, ELO or leaderboard score, rank, and related progress statistics may be displayed to other users. Jiddie's global leaderboard may also be viewed by guests without an account. Do not use your legal name as your display name if you do not want it displayed publicly. Do not include an email address, phone number, home address, or other sensitive information in your display name.

Notification information

If you enable reminders or push notifications, we may process your notification preferences, reminder time, timezone, push token, device-registration state, and notification delivery or interaction events. Notifications are optional and can be changed in Jiddie or your device settings.

App, device, analytics, and diagnostic information

We and our service providers may collect app version, operating system, device platform, general device or installation identifiers, screens viewed, features used, session duration, referral source, product interactions, performance data, network and API errors, and pseudonymous analytics identifiers.

Jiddie does not use this information to track you across other companies' apps or websites and does not use it for behavioral advertising.

Guest and locally stored information

If you use Jiddie without an account, guest progress, settings, onboarding state, and preferences may be stored locally on your device. Authentication sessions for signed-in users are stored using operating-system protected storage. Some locally stored information may be removed when you clear app data or uninstall the app, subject to device behavior.

Information we do not currently collect

The current version does not request or collect precise location, contacts or address-book data, camera recordings, microphone recordings, payment-card information, or advertising identifiers for targeted advertising. Jiddie does not display third-party advertising.

2. How we use information

We use information to:

• Create, authenticate, secure, and support accounts.
• Provide lessons, puzzles, matches, progress syncing, leaderboards, streaks, Gems, rewards, and other requested features.
• Save and restore learning progress.
• Deliver reminders and notifications that you request.
• Maintain fair rankings, prevent duplicate rewards, investigate abuse, and protect the Service.
• Diagnose errors and maintain security, performance, and reliability.
• Understand feature usage and improve Jiddie.
• Respond to support, privacy, correction, and deletion requests.
• Comply with applicable law and enforce our Terms and Conditions.

3. How we share information

We do not sell personal information. We do not use or share Jiddie data for cross-company behavioral advertising.

We use service providers to operate Jiddie, including Supabase for authentication and databases; Render for backend hosting; Expo, Apple Push Notification service, and Firebase Cloud Messaging for app delivery and notifications; Firebase Analytics and Mixpanel for product analytics; and Apple and Google when you choose their sign-in services. These providers process information under their terms, privacy notices, and our instructions.

Profile display names, scores, ranks, and related leaderboard statistics are visible to other users. Global leaderboard information may also be visible to guests. We do not intentionally expose email addresses, authentication identifiers, or internal user IDs through the public leaderboard.

We may disclose information when reasonably necessary to comply with law or legal process; protect users, Jiddie, or the public; investigate fraud, abuse, or security incidents; enforce agreements; or complete a merger, acquisition, reorganization, financing, or sale of assets.

4. Data retention

We retain account and learning information while your account is active and as needed to provide the Service. Operational logs, security records, and analytics are retained according to the periods configured with our service providers or as needed for security, fraud prevention, dispute resolution, and legal compliance.

After account deletion, active account information is deleted or de-identified. Limited copies may remain temporarily in protected backups until normal backup rotation. Information may be retained longer when required by law or necessary to establish, exercise, or defend legal claims. Irreversibly aggregated or de-identified information may be retained because it no longer identifies you.

5. Account and data deletion

You can permanently delete your account in the app by opening Profile > Delete account and following the confirmation steps.

If you no longer have access to the app, visit Account Deletion or the Account Deletion section at Support and submit a deletion request. We may verify control of the account before processing the request. We will never ask for your password or one-time verification code.

Deletion removes the Jiddie account and Jiddie-controlled profile, progress, streak, ELO, Gems, rewards, match history, notification settings, push tokens, and related account records, except information that must be retained for a legitimate legal, security, or fraud-prevention reason. For Sign in with Apple accounts, Jiddie revokes the applicable Apple authorization. Jiddie also submits deletion requests to configured analytics providers.

Deletion from active systems is intended to occur promptly. Verified website requests and provider processing may take up to 30 days.

Guest users who never created an account do not have a server account to delete. Guest progress is stored locally and can be removed using available app or device data controls.

6. Your choices and rights

You can edit your profile, change notification settings, sign out, or delete your account. Depending on where you live, you may also have rights to access, correct, obtain a copy of, restrict or object to processing of, or delete personal information. You may have the right to withdraw consent and complain to a privacy regulator.

To make a privacy request, email support@jiddie.com. We may need to verify your identity. We will not discriminate against you for exercising a privacy right.

7. Security

We use safeguards designed to protect information, including encrypted network connections, token-based authentication, operating-system protected session storage, access controls, restricted server credentials, and data-minimization practices. No storage or transmission method is completely secure, so we cannot guarantee absolute security.

8. International processing

Jiddie and its service providers may process information in countries other than the country where you live. Those countries may have different data-protection laws. Where required, we use legally recognized safeguards for international transfers.

9. Children

Jiddie is not directed to children under 13, and account creation is limited to users aged 13 or older. We do not knowingly collect personal information from a child under 13. If you believe a child under 13 provided personal information, contact us so we can investigate and delete it.

10. Third-party services and links

The Service may link to third-party websites or use services operated by other companies. Their privacy practices are governed by their own notices. Jiddie is not responsible for third-party websites or services that it does not control.

11. Changes to this policy

We may update this Privacy Policy as Jiddie, our providers, or legal requirements change. We will post the revised policy and update the effective date. We will provide additional notice or obtain consent where required.

12. Contact us

Email: support@jiddie.com
Website: https://jiddie.com