Support and Account Deletion

Need help with your account, learning progress, reminders, a lesson, or account deletion? Email support@jiddie.com or explore common help guides below.

Note: We aim to respond within five business days. Do not send your password, Apple or Google password, one-time code, authentication token, or payment-card information.

Common Help Topics

🔑

I cannot sign in

Confirm that your device has an internet connection.
Use the same sign-in method originally used: Email, Apple, or Google.
For email accounts, use Forgot password on the login screen.
If you used Apple Hide My Email, your account may be connected to an Apple relay address.
If the problem continues, contact Support with your app version and sign-in method.

🔄

My progress is not syncing

Confirm that you are signed into the expected account.
Reopen the app while connected to the internet and allow time for synchronization.
Tell Support which lesson or world was affected, the approximate completion time, your device type, and app version.

🔔

Notifications are not arriving

Check your notification choice inside Jiddie settings.
Confirm that notifications are permitted for Jiddie in device settings.
Check your reminder time, timezone, Focus or Do Not Disturb settings, and internet connection.

🚩

Report an inappropriate display name

Email Support with the exact display name, leaderboard, approximate rank, and a screenshot if available. Do not publicly identify or contact the user.

Delete your Jiddie account

Deleting an account is permanent and cannot be undone.

Option 1: Delete inside the app

Sign in to Jiddie.
Open Profile.
Select Delete account.
Review the deletion notice and confirm.
If you use Sign in with Apple, complete the fresh Apple authorization requested so Jiddie can revoke the Apple authorization before deletion.

Option 2: Request deletion from the website

If you no longer have the app or cannot access your account, email Support directly at support@jiddie.com with the subject "Delete my Jiddie account".

ACCOUNT DELETION INFO →

What deletion removes

Deletion removes the Jiddie account and Jiddie-controlled profile, progress, streak, ELO, Gems, rewards, match history, notification settings, push tokens, and related account records. Jiddie also submits deletion requests to configured analytics providers and revokes Sign in with Apple authorization where applicable.

Active-system deletion and provider processing may take up to 30 days after verification. Temporary backup copies expire through normal backup rotation.

Guest data

If you used Jiddie only as a guest and never created an account, Jiddie does not have a server account to identify and delete. Guest progress is stored locally and can be removed using available app or device data controls.